Last updated: July 29, 2026
This Refund Policy explains how refunds are reviewed and processed for eligible cancellations, overpayments, unavailable services, or approved booking changes.
1. Refund Eligibility
Refunds are considered only for recoverable amounts after deducting confirmed supplier costs, permits, accommodation deposits, park fees, payment charges, bank charges, and services already delivered.
2. Processing Time
Approved refunds are processed after suppliers confirm recoverable funds. Timing depends on banks, card providers, mobile money providers, and international transfer systems.
3. Refund Method
Refunds are usually returned through the original payment method where possible. If this is not possible, our team may request alternative payment details after verifying the traveler.
4. Travel Credit
In some cases, travel credit may be more practical than a cash refund, especially when suppliers hold deposits for future dates. Credit terms will be confirmed in writing.
5. No-Show
No refund is normally available if a traveler does not arrive, fails to provide required documents, misses a flight, ignores arrival instructions, or chooses not to use confirmed services.
